Relevant, high quality, accessible at all times— passenger information in the broadest sense of the term must assist with organization to enable the best possible use of mass transit systems.
Real-time information about schedules, connections and delays supplied via Internet portals (fixed or mobile) and e-mail and SMS alert systems are the first essential step in making transportation operators' services more comprehensible and accessible.
And the next step? Probably the rollout of new mobility services integrating real-time information technology to offer shared rides or transportation on demand. In today's world, the design of reliable and high-quality mobility must focus on seamless journeys, meaning travel that does not entail any break in service: connection possibilities, combined fare systems, parking provided for personal modes, wait and connection times, and so on.
There is considerable focus today on these issues. The aim may be to design integrated services (landline, mobile, Internet) and personalized services (identity recognition, stored preferences), along with travel assistance (customized map displays, e-payment, remote access and ordering mobility services). With ICT, transportation information is just another source of information, among all the others, provided by transportation stakeholders. Passengers access this information in real time as they are preparing their trip or while traveling.
