Serving passengers
Quality of service, a priority for Veolia Transport
What sets Veolia Transport apart is not really the fact that it aims to deliver the highest possible quality, but rather that it applies this policy at every level of its business and encourages all participants in the transportation chain to do the same. As a result, quality of service is designed to meet passengers' daily travel needs. For transit authorities, quality of service means satisfying the dual requirements of transportation policy and urban development.
Veolia Transport's commitment to quality is not just theoretical
Making customers the focus of the system is not just talk as far as Veolia Transport is concerned. All our efforts are geared to meeting a single target: the passenger's well-being. Each and every trip must be a pleasant experience. This quality of service policy has resulted in the drafting of a passenger's charter comprising ten major commitments.