The Veolia Transport passenger's charter
The objectives of the Passenger's Charter are to give visibility to the quality process. This shows all our riders the importance that Veolia Transport attaches to their well-being. It highlights the current qualities of the transit system and the improvements to come.
The Passenger's Charter defines ten commitments for riders in terms of quality assurance.
| Time | Comfort |
|---|---|
| Your transit system should provide you with a punctual journey, minimizing your waiting, connection and transport time. | Your transit system should make your journey as comfortable and as pleasant as possible. |
| Safety | Training |
| Your transit system should provide you with the utmost levels of safety and security. | Your transit system should train its staff to high standards to give you the best possible service. |
| Access | Value |
| Your transit system should be practical and easy to use. | Your transit system should provide you with the best possible value for money. |
| Information | Contribution |
| Your transit system should keep you well informed and explain what is happening in case of problems. | Your transit system should contribute to the regional economy. |
| Listening | Environment |
| Your transit system should have a respectful relationship with you. | Your transit system should be environmentally conscious. |
The Veolia Transport Passenger's Charter