Customer Mobility Centers

Mobility centers are to transportation what architects are to buildings: they gather all available transportation system data and present it to customers, to make their travel smooth and reliable and efficiently coordinate the various interdependent forms of transportation.

To carry out this upstream coordination, the mobility center receives all downstream information, including customer comments and requests, the current location of available transit options, schedules, external disruptions to consider, etc.

Mobility center staff are thus prepared to listen to and advise anyone with a travel issue.

To coordinate trains, buses and taxis, a mobility center was set up in the Maastricht region.

It employs three specialized teams, for each of the three respective forms of transportation.

A shared software program with a vehicle scheduling control system is used for the three types of service, so that all vehicles can be located and all transit operators can stay in touch.

Thanks to this control room, if a train is running late for example, that fact is relayed directly to bus and taxi staff, who in turn notify all their drivers. The drivers, aware of the situation in real time, will inform their customers and make recommendations.