Las Vegas

Las Vegas is the world's entertainment capital. Each year it welcomes more than 37 million visitors. The growth rate around the Las Vegas Region is, moreover, one of the highest in the United States. Ensuring the mobility of an unpredictable number of visitors and residents represents a great challenge.

• Assist the Regional Transportation Commission in deploying advanced service concepts such as BRT and barrier-free fare collection.
• Maintain a diverse fleet of equipment to guarantee passenger satisfaction and deliver quality service.
• Collaborate with RTC to ensure that services Manifest the Las Vegas "personality" (such as the double-decker "Deuce bus").

• Deliver consistent on-time service using the latest tools in GPS technology to meet passenger demands.
• Develop a more customer focused culture by training operators through the use of the "Going for Green" program. This breakthrough customer service program provides a higher quality of service to customers. 1,100 drivers were trained in 2006 and 357 in 2007.
• Motivate and develop staff loyalty by creating incentive programs and recognizing excellence through programs such as the Million Miler Awards for drivers with more than 1 million miles without a preventable accident.

• Assist the RTC in methods to improve the efficiency of current and future service, while maintaining service and passenger security standards.
• Improve recruitment programs, increase field supervision and reinforce current safety programs.
• Develop new strategies for providing service to a rapidly growing population.