Dallas

United States

Paratransit Service
Providing outstanding service to a large, diverse region

Challenge

Dallas Area Rapid Transit (DART) serves Dallas and 12 surrounding cities. In today's environment of tight funding, rising costs, aging equipment and increasing ridership, delivering a quality paratransit service is an ongoing challenge. DART aims to build and maintain strong relations with its ethnically diverse client population.

Objectives

  • Stretch capital investment budgets through improved equipment maintenance
  • Increase community involvement to build relationship networks and goodwill
  • Supplement budgets and funding to meet growing ridership needs

Veolia Transport's solutions

Superior equipment maintenance

  • Consistent execution of a rigorous maintenance program.
  • Unprecedented extension of serviceable life of vehicles, deferring the need for capital investments.

Focus on continued excellent customer care

  • Sensitivity training provided to employees.

DART went against an industry trend when it consolidated paratransit services to one provider in 2001 - but the soundness of that choice is demonstrated by Veolia Transportation's performance and track record.

Community leadership and engagement

  • Strong working relationships with civic leaders and community organizations.
  • Coordinate equipment donations for disabled recipients in need.
  • Veolia Transportation's Area Vice-President Chris Langmayer served as 2007 Chairperson of Greater Dallas Hispanic Chamber of Commerce, one of the largest Hispanic Chambers in the US.