Dallas Area Rapid Transit (DART) serves Dallas and 12 surrounding cities. In today's environment of tight funding, rising costs, aging equipment and increasing ridership, delivering a quality paratransit service is an ongoing challenge. DART aims to build and maintain strong relations with its ethnically diverse client population.
Dallas
United States
Paratransit Service
Providing outstanding service to a large, diverse region
Challenge
Objectives
- Stretch capital investment budgets through improved equipment maintenance
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Increase community involvement to build relationship networks and goodwill
- Supplement budgets and funding to meet growing ridership needs
Veolia Transport's solutions
Superior equipment maintenance
- Consistent execution of a rigorous maintenance program.
- Unprecedented extension of serviceable life of vehicles, deferring the need for capital investments.
Focus on continued excellent customer care
- Sensitivity training provided to employees.
DART went against an industry trend when it consolidated paratransit services to one provider in 2001 - but the soundness of that choice is demonstrated by Veolia Transportation's performance and track record.
Community leadership and engagement
- Strong working relationships with civic leaders and community organizations.
- Coordinate equipment donations for disabled recipients in need.
- Veolia Transportation's Area Vice-President Chris Langmayer served as 2007 Chairperson of Greater Dallas Hispanic Chamber of Commerce, one of the largest Hispanic Chambers in the US.