Denver

United States

Urban Bus System
Quality service in a dynamic city

Challenge

Denver's Regional Transportation District (RTD) serves one of the largest and fastest growing metropolitan areas in the Western United States. Major multimodal investments are being planned to meet the challenge of providing improved transit access to fast-growing communities, and the RTD sees public-private partnerships (PPP) as an important option to help leverage capital budgets. To meet future demand, RTD needs flexible, committed transit partners with worldwide multimodal experience.

Objectives

  • Select partners with the competence to support RTD in maintaining strong local credibility through excellent service.
  • Signal a firm, long-term commitment to the Denver area and a determination to grow.
  • Proactively plan for the region's anticipated growth to nearly 4 million people by 2030.
  • Select private-sector partners with extensive, multimodal experience to help realize Metro Vision 2030, the city's long-range strategy that addresses land use planning, enhanced transportation options and transit-oriented development.

Veolia Transport's solutions

Meet Denver's high standards for on-time performance

A credible, professional service provider in the 11th-fastest growing US city.

  • Progressive recruiting, training and positive culture-building practices to retain employees in a tight job market.
  • Continue training all drivers in "Going for Green," Veolia Transportation's breakthrough customer service training program which has achieved outstanding results in Denver.
  • Perform professional maintenance of client's vehicles, confirmed by quarterly client audit.

90% of bus passengers rated Veolia Transportation's drivers as helpful and friendly in a late-2007 survey.

A long term commitment to Denver

  • Invested in the community; purchased a large operations facility and conducted major renovations.
  • Demonstrate Veolia Transportation's willingness to make further investments.

Partnering into the future

  • Offer our client expertise in complementary areas such as light rail, shuttle and shared bicycle services.
  • Demonstrate Veolia Transportation's capabilities in multimodal design and planning.