Nantes

France

Urban Ferry Service
A free ferry service to cross the Loire River

Challenge

For a thousand years, Le Pellerin has been a traditional crossing point of the Loire River. Operating 4 miles downstream of Nantes and 25 miles upstream of Saint Nazaire, the Loire ferry service is a unique waterborne link between these two cities.

To supplement the 16 bridges crossing the Loire river in the department, a ferry service is operated by two lines: between Basse-Indre and Indret, and between Le Pellerin and Couëron. Veolia has operated the service since 2001 on behalf of transit authority with a special emphasis on service reliability.

Objectives

  • Provide a reliable and efficient service running 364 days per year, 18 hrs a day, free of charge.
  • Assist the public transportation authority with the renewal of its aging ferries
  • Free up the urban center of Nantes of traffic congestion by providing alternative ways to cross the river
  • Serve as the only connection between the two bicycle trails "Velocean" and "Loire à Velo" between Nantes and Saint Nazaire
  • Become an active partner in local activities and the community.

2009
Renewal of contract for an additional 6 years

Veolia Transport's solution

  • Introduced an improved fleet maintenance system with:
    > computerized vessel maintenance
    > dry-docking controls
    > a new technical monitoring process
  • Implemented a comprehensive staff competence development program that goes beyond international standards:
    > enabling staff to gain higher level certificates and professional development
    > providing professional mobility solutions within the Veolia ferry services
    > supporting diversity by ensuring equal opportunities for women
  • Established close relationships with the regional Maritime Academies to assist young cadets by providing onboard education and experience
  • Ensure all aspects of service meet the International Safety Management Code (ISM).

Result
Passager numbers have increased by 4% 2009 - 2010