Oise

Mobility services in the Oise region were, until recently, fragmented and difficult for passengers to navigate. In 2006, the creation of a common representative public transport body (SMTCO) marked a major step in removing administrative barriers to increasing intermodality. 2010 was the start of a coordinated and interactive central platform for all mobility actors and passengers to simplify the passenger experience, instill sustainable mobility and provide a data backbone to authorities to improve public transportation analysis and provision.

• Design, install, maintain and manage the entire data and information ecosystem related to public transportation in the region - including integrated ticketing.
• Facilitate passenger access to real-time information and services through their preferred channels.
• Provide transit authorities with an analysis and planning tool to adapt and improve mobility services.

Veolia Transdev subsidiary, Cityway, and its partner VIX Technology were awarded this innovative Public-Private Partnership project for providing an integrated solution around three key axes:

• A single portal, Oise Mobilité, provides complete information and intelligent trip planners through the Internet, mobile internet and smartphone applications.
• NFC tags, 2D flashcodes and SMS services indicate arrival times and disruptions straight to mobile handsets at 3,000 stops.
• A single virtual customer care center responds to over 400 requests a day including reservations for on-demand transportation.

• A single, integrated ticketing system regardless of fare tariff or transportation operator.
• Real-time information panels at five key transithubs and six rail stations provide coordinated updates on all connecting services.
• Nearly 700 vehicles equipped with real-time visual and audio information.
• An intelligent trip planner that integrates walking, cycling, on-demand and car-pooling and calculates CO2 emissions of chosen route.
• Satellite tracking of regular-line services allows operational staff to ensure connections and inform the passenger in case of disruption.

For passengers:

• personalized SMS alerts and communications management,
• online ticket sales and payments,
• integrated car-pooling service and, in the near-future, taxi reservations.

For authorities:

• a "Mobility Observatory" giving transparent and accessible reporting of transportation use, performance and passenger validations per tariff segments,
• cost analysis and modeling according to real and projected passenger flows,
• passenger counting.