Quiberon

The traffic between the four islands near Morbihan in the region of Bretagne is the second largest public ferry service in France. The public transit authority wanted to improve service reliability by focusing on maintenance and safety as a means of meeting the needs of the local communities and the large number of visitors to the islands. Application of our sustainable development capabilities was critical in ensuring that the ferry service's impact on the environment was minimized.

• Create a customer care culture and to actively promote the islands as an attractive destination.
• Increase service levels and improve reliability of the ferry service.
• Actively partner in local activities and support the economic development of the area.
• Promote environmental awareness to minimize negative effects on the environment.

• Launch a rigorous fleet management system and implement new safety measures.
• Develop a technical monitoring system with inspection of all ships and key maintenance programs.
• Establish an environmental management system with internal key performance indicators.
• Introduce a common "dashboard" to ensure increased transparency with the public transit authority for vessel maintenance, patronage number and navigation conditions.
• Optimize service frequency to accommodate seasonal demand fluctuations.
• Launch on-demand information and booking system with payment options to make it easier for customers to find information and book tickets.
• Implement an ISM/ISPS safety and security audit program and a computerized ISM management program to ensure IMO safety compliance.
• Automate/digitalize onboard information for staff.
• Introduce new staff training programs including customer service, crisis management, first aid training etc.
• Procure and construct a new roll-on/roll-off ferry to meet future passenger growth.
• Launch environmental awareness campaigns promoting sustainable tourism, i.e. provide "eco-bags" to encourage visitors not to leave any garbage on the islands.
• Ensure two latest vessels, built under Veolia Transport supervision, present optimized environmental footprint (hull design, engines, paint, Bureau Veritas "Cleanship" mark, a first for this type of vessel).