Reims

With demand for public transit expected to soar by 40%, local authorities opted to implement a sweeping plan to revamp their system. Rider information, a key factor in the success of public transportation, was made the centerpiece of the overhaul, to give passengers a complete overview of the transportation options available, updated in real time.

• Integrate the diverse range of current as well as future modes of transportation.
• Design a service around rider needs, to meet passenger expectations concerning ergonomics, usage and complete information.
• Offer a multi-media service able to relay information via the preferred media of our passengers.

• A simplified presentation and short list of parameters: departure/arrival and possibly departure or arrival times.
• A dedicated Web page with all usable parameters.
• The Mobile Web.

• Addresses, stations, stops and landmarks can all be entered as departure or arrival points.
• Lexical syntactic processing accommodates misspellings, name reversals, abbreviations and, if unclear, displays a list of stations, stops and landmarks to pinpoint them.
• Passenger favorites are saved as prompts for later use.

• Responses give the next three suggested routes (route, direction, boarding & disembarking station and times, running times), repeating the particulars of the request.
• Detailed maps are available for departure, arrival and all transfer points, including continually updated information on public places and tourist attractions.

• A "stop schedule" function that provides upcoming departure times for a given stop.
• A "route schedule" function that displays the regular timetable information for a given route.