Saint-Brieuc

In 2005, just prior to the renewal of the delegated management contract, Veolia Transport offered to work with the Council of Côtes-d'Armor on implementing a regional customer mobility center.

The challenge was to revitalize the entire region by developing improved and more fluid demand-driven transit services.

Management of the mobility center is included in the delegated management contract for the region.

• Create a single customer contact point for all requests originating in the region, regardless of the transportation mode;
• Improve passenger information and services;
• Provide an integrated, multimodal transportation service that is connected to the national transit network.

In its capacity as advisor to the client, Veolia Transport played a central role in bringing together the various stakeholders and integrating the transportation data:

• Negotiated with all the stakeholders (operators and urban transit authorities, SNCF-State railways, the region, etc.);
• Designed the transportation database, the backbone of the system; integrated the timetables for urban, TER, TGV and regional school bus routes;
• Defined data update procedures.

Veolia Transport implements services and systems to facilitate travel across the region, regardless of the transportation mode:

• Developed and implemented specific passenger information software:
  • www.tibus.fr website, complete with trip planner, carbon calculator and interactive Google Maps features,
  • multimodal itinerary calculator (urban, interurban, rail),
  • vehicle-tracking software to provide passengers with real-time information on the website or through the mobility center,
  • transportation-on-demand reservation system;
  • deployment of "Listen", Veolia Transport's customer feedback and request management program.

• Monitor and distribute information about traffic conditions and repairs on the region's roads on behalf of the Council.

Lastly, Veolia Transport set up and manages a call center specifically for these mobility services: selection of mobility customer service staff based on customer focus, training, and closer relations with operations. All staff provide the complete range of services: reservation, information and zone transport management.