Land of Schleswig-Holstein

Introduced in 1996, the regionalization of German railways enabled the states to choose their regional rail passenger transport operator after a tender process. This formal contract requires the implementation of a flexible system with clear commitments from the operator (in terms of ridership, information and facilities, etc.).

As part of the operating framework of these lines in north Germany, several objectives were set, including:

• a reduction in operating costs,
• an increase in the number of kilometers offered and the opening up of new services,
• an increase in network ridership.

• Precise commitments allied to a bonus or penalty system ensuring growth in network performance, with verifiable results.
• Decreased operating costs for the Land.

Result: The nord-Ostsee-Bahn has become one of the largest rail operators in the region with a 27% market share.

• New and modern train sets.
• Introduction of suitable, customer-oriented sales tools.
• Creation of a passenger charter, with commitments in terms of punctuality (partial or total refunds resulting from delays).
• Development of special travel and tourism packages with additional services, such as rental cars on the island of Sylt.
• An established sales agency network throughout Schleswig-Holstein.

Result: "Service Champion 2010", noB was elected as the top provider of customer care in transportation following an extensive nation-wide, multi-sector survey.

• In 2009, Veolia Transdev began applying eco-driving technology to its train sets.

Result: approximately 1 million liters of diesel saved and 2,750 tonnes of CO2 emissions avoided.

• NOB uses the Veolia Environnement Environmental Management System to measure and control the impacts of its activities.