Seattle

King County Metro operates one of the most expansive urban and suburban transit networks in the US. Metro is challenged with servicing areas in the city with heavy pedestrian and road traffic. Comprehensive training and consistent attention to safety are top Metro priorities. Metro is also challenged with minimizing excess capacity at off-peak hours while maintaining top customer service. As a socially responsible member of the business community, Metro seeks opportunities to engage and promote local businesses.

• Initiate a new standard of exceptional driver training, with emphasis on operating in densely populated areas.
• Maintain an unsurpassed safety record.
• Streamline excess capacity while maintaining on-time performance and service standards.
• Maintain open dialogue with user community and participate in local business development programs.

• Provide 50% more hours of operator training than required by contract.
• Comprehensive safety program, including daily safety tips plus monthly announced and unannounced driver evaluations.
• Bonuses and innovative incentives to reward accident-free driving.
• Established Veolia Transportation as a preferred provider of third-party driver training for other Metro services.

• Provide dedicated personnel to client's call center to help streamline routes and equipment during off-peak hours, for maximized efficiency and savings without compromising on-time performance standards.
• Implement modern software solutions to document and analyze performance.

• Monthly meetings at rider-intense locations such as seniors centers and workshops to discuss service and receive input.
• Continuously develop new ways to improve safety and convenience in response to rider feedback and suggestions.

• Voluntarily hire and mentor local Small Economically Disadvantaged Businesses.
• Use Veolia Transportation's expertise to transform disadvantaged subcontracting owner-operators into autonomous business professionals.