The "Metro Frontier" project aims to push back the boundaries of Line 9 in terms of customer experience, innovation and professionalism. All 580 employees are involved.
The "Going for Green" course, the creation of a customer service center, and a customer satisfaction survey made three months after the launch date provided tangible evidence, both internally and externally, of SL9's goal to deliver a truly positive travel experience.
And the results: six months after its launch, the line is enjoying huge success. With an average of 257,000 riders a day, Veolia Transport is now working on improving service in peak hours. With 25 stations along its 25.5 km route, it is the first metro line in South Korea to be contracted to a private operator, and also the first to combine local and express services. By 2013, it is expected to be transporting 760,000 passengers a day.
“Over and above the technical aspects, our company's participation in this kind of project highlights our contribution to improving air quality and combating the greenhouse effect by easing traffic congestion in densely populated urban areas like Seoul”
Cyrille du Peloux, Chief Executive Officer of Veolia Transport.
“This line has improved public transportation in Seoul. It must be both an operating model, by combining local and express services, and a model for quality of service. It is a demonstration of our expertise in Asia, where there are very many metro lines under construction”
Daniel Cukierman, CEO of Veolia Transport RATP Asia.
