Toulon

The Mistral ferry service is an integrated part of the public transportation network of Toulon. It provides an important connection between the city center and the outlying urban areas across the bay "Petite Rade".

The transit authority wanted to improve service quality, increase patronage and enhance transit integration by focusing on safety, reliability and the active participation of the ferry operator and its staff.

• Meet customer expectations by providing a reliable and high quality service in close cooperation with land-based transit modes in the transit network.
• Improve the customer experience by establishing and achieving key quality indicators in:
  > fleet availability,
  > vessel cleanliness,
  > safety equipment availability and inspections,
  > passenger information on docks and onboard,
  > customer satisfaction.

• Provide ship building expertise to the public transit authority in developing project specifications for the procurement of new and improved vessels.
• Actively engage staff through brainstorming sessions to create a comprehensive company quality approach.
• Develop a vessel availability scheme to respond to seasonal demand, capacity variations and temporary replacement needs to avoid service disruptions.
• Offer technical assistance to the public transit authority to improve environmental sustainability focusing on propulsion techniques, hybrid vehicles, alternative fuels and building materials.