Veolia Environnement and municipal authorities
Growing needs for essential services
By 2008, half the planet's population is expected to live in cities. Given the pace of urban expansion, municipal authorities around the world are faced with growing demand for essential services. In addition to the sheer scale of this demand, the steady rise of environmental and public health standards in developed and emerging economies requires continuous adjustments by these services to comply with new regulations.
A variety of contractual models
Building on century-long partnerships with local authorities and its expertise in privately-operated public services, Veolia Environnement can work under a broad range of contractual models and local requirements (legal, regulatory, social, environmental and economic).
High-quality service tailored to passengers' needs
Driven by a desire to deliver local services and forge high-quality relationships with passengers Veolia Environnement has taken a variety of initiatives to maintain close contact with its passengers, such as call centers, web sites and service centers. Surveys are carried out on a regular basis to measure customer satisfaction and monitor changing expectations.