Mobility solutions for all
Veolia Transport offers a broad range of concrete solutions geared to its disabled customers, but more generally for everybody who is at a disadvantage when using transit systems. Many regulations have extended the concept of people with special needs to include senior citizens, parents with children in a stroller and pregnant women, as well as those with a physical or mental disability. This trend vindicates our past decisions and encourages us to work even harder so that in the future all our transit systems deliver complete freedom of movement, whatever permanent or temporary disabilities passengers may have.
Integrated policy of making public transit accessible for all
In its role as a partner of municipal authorities, Veolia Transport has also initiated a broad dialog with the disabled and associations representing them. This social and citizen-oriented partnership has helped us to implement a number of transit services specifically for those with special needs and to pursue an extensive and integrated policy of making our transit systems accessible, in line with our goal of mobility for all.
Technology serving everyone's needs
Web sites complying to W3C guidelines (the international standard in terms of website accessibility) compatible with all voice synthesis software and efficient call centers with programs facilitating a higher level of responsiveness represent innovative achievements, which offer our customers concrete solutions for organizing and planning their trips.
Training, an essential ingredient
We pay particular attention to training our personnel to meet individuals' specific needs and to make sure all passengers feel at home in our vehicles. First aid, how to handle wheel chairs, as well as sign language and how to guide the visually impaired are among the subjects covered during these training sessions.
Welcome and service
Taking these factors into account, the quality of the welcome afforded to passengers lies at the heart of our service business. Aside from our technical expertise, we have also chosen to focus our efforts on our attitudes and on understanding the requirements and expectations of people with special needs.
Accessitel: technology to provide information for the visually impaired
The Accessitel project is being carried out by researchers at Veolia Transport and their partners. The aim is to assess the feasibility of using Radio-Frequency Identification (RFID) technologies and Near Field Communication (NFC) to provide information for visually impaired passengers.
At bus stops, a disk stores invariable information (name of the stop, route, direction, schedules) as well as variable information (disruptions). At the bus depot, the vehicles are loaded with variable information that they transmit by radio, while they are in service, to the disks. At the bus stop, visually impaired people can receive the audio information by placing their NFC telephone against the disk
