Because we are no longer willing to write off the time spent in transit as idle hours, operators must do more than just get riders from point A to point B.
Individual trips must be planned from doorstep to destination.
This entails informing riders of the transportation options available to them ahead of time, keeping them informed of transfer points during the trip and delivering information to their mobile phones, stops and vehicles.
Escale's "Customer Service Manual" makes five promises designed to achieve one objective: keeping riders happy by continuously improving the quality of service at transit centers.
Learn how Veolia Transport's delegated management expertise is delivering an ambitious new transit vision in New Orleans.
Veolia Transport wins Top/Com d'Or
Veolia Transport received a Top/Com d'Or award for its innovative film presenting the solutions available on the NFC telephone. This trophy rewards companies for outstanding communications.
Contact : veronique.burki@veolia-transport.fr
In a radically changing industry and a rapidly changing urban environment in which passengers are becoming increasingly demanding, Veolia Transport wants to rally all its employees everywhere around a single service model.
The "Customer Service Manual".